Cross-questioning change: An appraisal of what makes a difference

Change is omnipresent[1]. Not only in the general sense – seasons and moods change, what is “in” today is “out” tomorrow, we learn and we age, and we give up on yesterday’s sandcastles and get excited about tomorrow’s handbags or sports cars – but also in the narrower sense: It has become a trademark of ambitious organisational leaders to initiate change programs[2].

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